Shafia Naaz Shaik

I’m seeking a growth-oriented, challenging position in Software Design, Development, and Implementation, where I can use my communication and problem-solving strengths to improve both myself and the organization. I aim to contribute with a solutions mindset while learning and taking on meaningful responsibilities.

In my recent role as a Digital Interaction Advisor at 247.ai (7 months), I managed customer interactions across digital platforms with professionalism and accuracy. I resolved customer concerns while maintaining quality, compliance, and service standards.

My experience strengthened my ability to communicate clearly, handle issues confidently, and stay aligned with required processes. I bring strengths like team spirit, smart working, and positive thinking to every task, especially when timelines and service expectations matter.

I also build a foundation for technical work through my studies and practical interests. My technical skills include basics of Operating Systems, Microsoft Office, and Web Technologies/Web Designing fundamentals, which I’m eager to apply in real development and implementation work.