Open to opportunities

Arshia Begum

@arshiabegum

Message

IT professional with CSE background and 3+ years in digital customer interaction and software projects.

India

Message

What I'm looking for

I'm seeking a mid-level IT role where I can apply software development and digital customer interaction experience, contribute to product improvements, work in a collaborative, growth-oriented team, and advance my technical skills.

I am an IT professional with a Bachelor of Engineering in Computer Science and over three years' experience as a Digital Interaction Advisor, where I supported digital customer interactions and contributed to conversation-driven solutions. I have delivered projects spanning online booking systems, crowd-sourced social-media analysis, and image watermarking, and I hold a UIDAI/Aadhaar Supervisor certification.

I apply practical programming fundamentals in C, C++, Java, .NET and web technologies to build and support software solutions, and I enjoy working in collaborative, growth-oriented environments where I can expand my technical skills and help improve user-facing digital experiences.

Experience

Work history, roles, and key accomplishments

Digital Interaction Advisor

24/7.ai Customer Private Limited

Worked as Digital Interaction Advisor at 24/7.ai Customer Private Limited for 3 years and 1 month, supporting digital customer interactions and contributing to service delivery.

C#)Java .NET Framework PHP HTML C#

Education

Degrees, certifications, and relevant coursework

Osmania University

Bachelor of Engineering, Computer Science and Engineering

2016 - 2019

Grade: 66.66%

Activities and societies: Projects: Online SMS Gas Booking System; Crowd sourcing Based Description of Urban Emergency Events using Social Media Big-Data; Halftone Image Watermarking by Content Aware Double Sided Embedding Error Diffusion.

Completed Bachelor of Engineering in Computer Science and Engineering at Osmania University from 2016 to 2019 with 66.66%.