Open to opportunities

Shabir Ali

@shabirali

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Technology & digital transformation leader driving AI‑enabled telecom operations.

Oman

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What I'm looking for

I seek senior program or transformation roles driving AI-enabled OSS/BSS and ITSM modernization, with strong governance, multi-vendor delivery, and measurable operational impact.

I am a results-driven technology and digital transformation leader with 23+ years in telecom and ICT, experienced in OSS/BSS modernization, ITSM transformation, AI/Ops and cloud-native adoption. I have successfully led multi-vendor programs, large budgets, and complex vendor ecosystems to deliver KPI‑aligned outcomes.

My achievements include orchestrating enterprise ITSM deployments integrating 20+ NMS/EMS systems, delivering AI-powered provisioning that reduced onboarding time by 70%, and implementing predictive IoT monitoring that cut restoration steps by 66%. I have driven automation to reduce OpEx, improved MTTR dramatically across use cases, and led ISO and PCI DSS compliance initiatives.

I bring strong governance, risk and compliance experience (ISO/IEC 55001, 20000-1, 27001, PCI DSS), program delivery expertise, and a track record of stakeholder engagement with C-level executives to realize transformation business cases and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Program Manager - Technology

Current

Ooredoo Oman

Mar 2020 - Present (5 years 9 months)

Leading a multi-year AIOps and technology transformation program, orchestrating OSS/BSS modernization, ITSM platform deployments and multi-vendor integrations to improve availability and reduce MTTR and onboarding time.

AI Ops OSS ITSM API Integration Cloud Native Automation

Expert - Operations Transformation

Ooredoo Oman

Oct 2018 - Feb 2020 (1 year 4 months)

Governed a $30M operational transformation portfolio delivering OSS modernization and enterprise automation that achieved 65% OPEX reduction and 99.9% service availability across platforms handling millions of daily transactions.

Automation Governance Data Governance Vendor Management

Director - Operational Excellence

Huawei Technologies

Oct 2017 - Sep 2018 (11 months)

Led MS operational excellence for a managed services program, implementing AI/ML use cases and process automation to reduce TCO, accelerate onboarding by 70% and cut downtime by 66% while governing 15+ vendor partners.

Managed Services AI ML Operational Excellence Vendor Management Process Automation Risk Management

Quality, Process & OSS Manager

Huawei Technologies

Jan 2015 - Sep 2017 (2 years 8 months)

Drove ISO 9001:2015 certification and re-engineered O&M processes using TM Forum and ITIL, improving OSS effectiveness and instituting continuous service improvement frameworks.

ISO 9001 ITIL OSS Service Management

Change Management Specialist

Huawei Technologies

Apr 2014 - Aug 2015 (1 year 4 months)

Optimized change request processes achieving 98%+ CR success rates, automated dashboards and improved closure KPIs while coordinating stakeholder approvals and lifecycle management.

Change Management Stakeholder Management Dashboarding Process Optimization

Front Office & OSS Manager

Huawei Technologies

Apr 2013 - Mar 2014 (11 months)

Managed a 45-member network surveillance team, led Huawei iNOC OSS integrations and ensured SLA compliance across 2G/3G/LTE, core and transport domains.

INOC Alarm Correlation Incident Management OSS Team Leadership

SME - Efficiency Analysis

Huawei Technologies

Jan 2013 - Mar 2013 (2 months)

Analyzed cross-domain operational efficiency and recalibrated benchmarks to identify improvement opportunities adopted regionally, automating project efficiency enhancement mechanisms.

Benchmarking RAN Core Transport Analysis Process Improvement Automation

Manager - Consumer Service Assurance

Huawei Technologies

Oct 2012 - Dec 2012 (2 months)

Oversaw transition and SLA adherence for fixed service assurance during DU CNMS deployment, ensuring operational continuity throughout transformation gates.

Transition Management SLA Fixed Networks

Project Manager

du Telecom PJSC

Oct 2010 - Sep 2012 (1 year 11 months)

Managed telecom projects including GPON rollouts and quality assurance efforts, ensuring timely delivery and adherence to technical standards.

Project Management GPON Quality Assurance Stakeholder Management Rollout

GPON Rollout Manager

Etisalat UAE

Nov 2007 - Sep 2010 (2 years 10 months)

Led large-scale FTTX/GPON deployments across Northern Emirates, earning Best Manager recognition for efficient rollout execution and quality delivery.

GPON Rollout Field Operations Quality Assurance