Open to opportunities

Shaan User

@shaanuser

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Entry-level cybersecurity professional focused on content security, identity access, and secure network administration.

United States

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What I'm looking for

I’m looking for an entry-level role where I can apply cybersecurity fundamentals to real systems—helping improve content security, identity/access management, and network/server administration while supporting incident response and user needs.

I’m a hands-on cybersecurity professional who enjoys closing security gaps by turning best practices into usable policies and plans. As a Cybersecurity Intern at EIDR, I reviewed MPA Trusted Partner Network (TPN) content security best practices, assessed remote operational gaps, and drafted revised policies and procedures to close them.

I also bring strong customer- and environment-facing support experience. At Apple as a Seasonal Specialist, I troubleshot technical issues across Apple products, stayed current on hardware, software, and security features, and guided customers through security basics like two-factor authentication, password management, and device tracking setup.

Beyond cybersecurity work, I’ve built incident response and IT fundamentals through roles including Ground Control - Response Member at Insomniac and IT & Ministry Intern at Mariners Church. I responded to medical and safety incidents for 150,000+ attendees, de-escalated high-stress situations, and managed user accounts, passwords, and access permissions, along with setting up iPads/AV equipment and event infrastructure.

Experience

Work history, roles, and key accomplishments

Cybersecurity Intern

EIDR (Entertainment Identifier Registry)

May 2025 - Jun 2025 (1 month)

Reviewed content security best practices for EIDR’s Trusted Partner Network (TPN) and assessed how they applied to EIDR operations as a metadata service provider. Identified gaps versus TPN standards and drafted revised policies, procedures, and an implementation plan to achieve compliance.

Content Security Security Assessments Security Policy Development Compliance Gap Analysis Implementation Planning

Seasonal Specialist

Apple

Aug 2024 - Jan 2025 (5 months)

Helped customers troubleshoot technical issues across Apple products by breaking down solutions clearly. Provided up-to-date recommendations on Apple hardware, software, and security features, including guidance on two-factor authentication, password management, and device tracking setup.

Technical Troubleshooting Customer Support Password Manager

Ground Control - Response Member

Insomniac

Aug 2021 - Aug 2024 (3 years)

Responded to medical and safety incidents at festivals with 150,000+ attendees by assessing situations and coordinating with team members in real time. De-escalated high-stress situations, communicated via radio to report incidents, and helped connect people with appropriate medical and harm-reduction resources.

Incident Response Medical & Safety Support De escalation Radio Communication Risk Assessment

Data Imagery Editor

Apple via Apex Systems

Feb 2022 - Feb 2023 (1 year)

Annotated and corrected 2D imagery issues to ensure data quality. Analyzed and remedied deficiencies using 3D generated data and performed comparative analysis to verify project conformity.

Data Correction Comparative Analysis Quality Assurance

IT & Ministry Intern

Mariners Church

Jun 2019 - Jul 2020 (1 year 1 month)

Managed user accounts, passwords, and access permissions for staff and volunteers. Set up iPads and AV equipment for events and daily operations, and scheduled and managed 100+ volunteers.

User Accounts Access Control Password Manager