PROFESSIONAL EXPERIENCE
Senior Analyst | Diebold Nixdorf | Jan 2016 – Sep 2026
• Served as primary technical contact for Wells Fargo, Capital One, KeyBank, Citibank, and other clients supporting approximately 4,000 branches across North America; managed partner relationships from scoping through launch and post-launch support.
• Onboarded new clients and implemented incremental changes for existing clients.
• Created an in-house warehouse management system (WMS) that provided inventory control and integration with Dynamics GP, supporting field services, inventory, replenishment, shipping, and order management across multiple facilities and 500+ users.
• Built and managed availability, report card, SLA, KPI, and MTTR expectations.
• Resolved Level 3 production issues under time pressure, coordinating with internal engineering and operations teams and external partners.
• Prepared monthly operational reports (MORs) with external clients and internal support teams to review service performance, open issues, and follow-up actions.
• Applied RESTful API, web service, and EDI specifications, including Microsoft Graph API with OAuth authentication; used Postman and T-SQL to investigate, reproduce, and validate issues independently.
• Developed secure C# and ASP.NET MVC client portals with single sign-on (SSO), SQL Server, Telerik, and IIS web hosting; built automated daily, weekly, and monthly operational reports in PowerShell for operational and senior management.
• Architected large-scale Oracle and Microsoft SQL Server databases, including schemas, indexes, stored procedures, views, user-defined functions, jobs, triggers, and query optimization.
• Served as the development resource, delivering requirements, solution designs, and UAT through the full SDLC in Agile sprints, using Microsoft 365 Copilot to support development and documentation, and obtaining UAT signoff before release; communicated technical findings in engineering detail and executive summaries.
