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MAngelica Monsalve

@mangelicamonsalve

Message

I lead banking operations, risk controls, and customer-focused branch performance.

Colombia

Message

I've led branch administration and customer service at Banco Caja Social, overseeing operational controls, internal audits, cash management, reconciliations, and regulatory compliance.

I also built client portfolios through financial advisory, credit evaluation, and consultative service. As an Industrial Engineer with logistics process management training, I bring process optimization, fraud prevention, AML/CFT compliance, and team leadership to financial operations.

Experience

Work history, roles, and key accomplishments

Assistant Branch Manager

Banco Caja Social

Jan 2023 - Dec 2024 (1 year 11 months)

Led administrative, operational, and customer service management of a bank branch, ensuring compliance with corporate policies and regulatory frameworks. Implemented operational risk controls, fraud prevention protocols, and AML/CFT guidelines, and supervised cash vault operations and daily reconciliations.

Branch Administrator Operational Risk Management Fraud Prevention AML CFT Compliance Internal Auditing Cash Management Balancing Reconciliations Customer Experience Team Leadership KPI Tracking

Financial Advisor

Banco Caja Social

Jan 2019 - Dec 2023 (4 years 11 months)

Managed client advisory, customer acquisition, and cross-selling across consumer credit, deposit accounts, investments, and insurance portfolios. Evaluated financing applications and creditworthiness for individuals and micro-business clients, ensuring compliance with risk policies.

Financial Advisory Customer Acquisition Cross Selling Credit Risk Analysis Underwriting Portfolio Management Customer Retention Compliance