Serena Munyaneza

Provided counselling sessions for children and teenagers living in poverty. Taught lessons on processing emotions and emphasized mental well-being and emotional regulation.

Supported a non-profit advocating for survivors of the 1994 Tutsi Genocide. Collaborated on mental health advocacy and community support programs and organized trauma recovery conferences.

Intervened in student crises using de-escalation techniques and emotional regulation strategies. Built trusting relationships with students and implemented individualized prevention strategies to reduce behavioural escalations.

Provided empathetic, active listening to callers in distress. Completed suicide intervention and crisis management training and de-escalated high-stress calls while maintaining composure and empathy.

Built supportive relationships with residents through needs-based, individualized care. Specialized in crisis intervention for residents with dementia and provided trauma-informed care for vulnerable elderly residents.

Led engaging educational activities for children aged 5–12. Mentored youth in social and personal development skills and coordinated community events to foster belonging and participation.

Bachelor of Science in Psychology from Trent University, completed from September 2020 to July 2024.

CPR and First Aid Certification (Level C) from Trent University.