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Serena ChinSC
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Serena Chin

@serenachin

Internal communications manager at Lumen Technologies who sustains 80% newsletter open rates for 5K+ employees.

United States
Message

At Lumen Technologies, I translate executive priorities and complex business initiatives into employee communications that support alignment and organizational change. I own enterprise editorial strategy and newsletter production for 5K+ employees, sustaining 80% open rates.

I develop communications for technology launches and manage SharePoint and Seismic content governance. I’ve also built communications intake processes that reduce overlap and save approximately 30 hours annually.

Previously at Lumen Technologies, I supported executive communications, town halls, and change initiatives. My work included communications supporting a $13B+ business portfolio, and launch communications that drove 70%+ adoption of Seismic within three months.

Experience

Work history, roles, and key accomplishments

Lumen Technologies logoLT
Current

Feedback Communities & Communications Manager

Sep 2025 - Present (1 year 1 month)

Lead enterprise employee communications supporting strategic business initiatives by translating executive priorities into actionable messaging. Own editorial strategy and newsletter production for 5K+ employees, sustaining 80% open rates and 10% click-through rate.

Education

Degrees, certifications, and relevant coursework

RB

Rutgers University-New Brunswick

Bachelor of Science, Marketing

Grade: 3.9

Activities and societies: Dean's List (All Semesters), Departmental High Honors

Bachelor of Science in Marketing with a minor in Digital Communication, Information, and Media, graduating with a 3.9 GPA and honors including Summa Cum Laude.

Tech stack

Software and tools used professionally

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