Open to opportunities

Sean Horace

@seanhorace

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Aspiring web developer with strong customer support experience.

United States

Message

What I'm looking for

I am looking for a role that combines my technical skills with customer interaction, fostering growth and innovation.

I am a dedicated professional with a diverse background in customer service and a passion for web development. Currently pursuing a Bachelor's degree in Information Technology, I have honed my skills in HTML, CSS, and JavaScript through my certification at V School. My experience as a Customer Success Specialist at Wells Fargo allowed me to develop exceptional communication skills and a strong ability to troubleshoot technical issues, ensuring customer satisfaction.

In my current role as a Meat Department Clerk at Albertson, I consistently deliver exceptional service to over 50 customers daily while supporting inventory management and compliance with safety standards. My commitment to fostering positive customer relationships has contributed to significant sales growth, earning my department a top 3 ranking in the district for 2023. I am eager to leverage my technical skills and customer service experience in a web development role, where I can contribute to creating seamless user experiences.

Experience

Work history, roles, and key accomplishments

Current

Meat Department Clerk

Current

Albertson

Jan 2023 - Present (2 years 5 months)

Consistently delivered exceptional service to over 50 customers each day, expertly addressing product inquiries and ensuring a seamless, enjoyable shopping experience. Supported inventory management by monitoring stock levels, analyzing sales trends to anticipate demand, and ensuring timely restocking of items to maintain optimal product availability and minimize waste.

Customer Service Inventory Management Sales Analysis Team Collaboration Compliance

Customer Success Specialist

Wells Fargo

Jun 2019 - Present (6 years)

Responded to 50+ customer inquiries daily via phone, providing tailored solutions while maintaining high service quality and efficiency. Leveraged in-depth knowledge of banking products and services, including loans, credit cards, and digital tools, to educate and assist customers.

Customer Service CRM Troubleshooting Communication

Behavioral Therapist

Center for Autism and Related Disorders

Sep 2017 - Present (7 years 9 months)

Provided one-on-one Applied Behavior Analysis (ABA) therapy to clients with Autism Spectrum Disorder, implementing individualized treatment plans under the guidance of a Clinical Supervisor. Collected, documented, and analyzed behavioral data to monitor progress and adjust interventions, ensuring treatment fidelity and effectiveness.

Applied Behavioral Analysis Data Collection Treatment Planning Collaboration

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelors of Science, Information Technology

Currently pursuing a Bachelor of Science in Information Technology, with an estimated completion in June 2027. The curriculum focuses on core IT concepts, system administration, and modern technological applications.

Citrus College

Associates in Arts, Language Arts

Completed an Associates in Arts degree with a focus on Language Arts. Developed strong analytical, critical thinking, and communication skills through comprehensive studies in literature and linguistics.

Citrus College

Associates of Science, Business Administration

Earned an Associates of Science in Business Administration, gaining foundational knowledge in business operations. Coursework covered key areas such as management, marketing, and financial principles.

V School

Certification, Web Development

Completed a Web Development program, earning certification in HTML, CSS, and JavaScript. Developed strong skills in troubleshooting technical issues and optimizing user interfaces, preparing for technical support roles.