Scot Turner
@scotturner
Dedicated customer advocate with extensive technical and maintenance experience.
What I'm looking for
My name is Scot Turner, and I am a dedicated customer advocate with a diverse background in technical and maintenance roles. Currently, I work at Blue Cross Blue Shield as a Customer Advocate, where I leverage my strong communication skills and customer service experience to assist clients effectively. My journey has equipped me with a unique blend of skills that I bring to every position I hold.
Prior to my current role, I gained valuable experience in various technical positions, including as a Millwright at PM Austin Industries and a Fire Extinguisher Technician at Fessi. My hands-on experience in automotive repair and maintenance, combined with my certifications in welding and safety, have honed my problem-solving abilities and attention to detail. I thrive in environments that challenge me and allow me to utilize my mechanical knowledge and customer service skills.
Experience
Work history, roles, and key accomplishments
Customer Advocate
Blue Cross Blue Shield
May 2023 - Present (2 years 2 months)
Currently serving as a Customer Advocate, assisting customers with their inquiries and providing support. Responsible for resolving customer issues efficiently and maintaining high satisfaction.
Millwright
PM Austin Industries
Jul 2022 - Present (3 years)
Performed millwright duties, including installation, maintenance, and repair of machinery. Utilized blueprint reading and precision measuring instruments to ensure accurate work.
Fire Extinguisher Technician
Fessi
Jan 2022 - Present (3 years 6 months)
Inspected and maintained fire extinguishers to ensure compliance with safety regulations. Performed necessary repairs and replacements.
Paraprofessional
Mattoon Middle School
Aug 2021 - Present (3 years 11 months)
Assisted students and teachers with various tasks and provided support in the classroom. Helped with student supervision and instructional activities.
Paraprofessional
Jefferson Elementary School
Mar 2021 - Present (4 years 4 months)
Provided assistance to teachers and students as assigned. Supported classroom operations and student learning.
Custodian/Maintenance
Jefferson Elementary School
Mar 2020 - Present (5 years 4 months)
Responsible for custodial duties including trash collection, vacuuming, and restroom cleaning. Performed various maintenance tasks around the building.
Used Car Technician
Pilson Auto Center
Jul 2017 - Present (8 years)
Performed routine vehicle maintenance including oil changes, battery replacements, and tire services. Inspected and repaired vehicles, utilizing automotive diagnostics.
Physical Plant Assistant
Lake Land College
Oct 2015 - Present (9 years 9 months)
Completed various miscellaneous tasks throughout the day to support the physical plant operations. Assisted with general upkeep and maintenance.
Paintline
Agrifab
Mar 2015 - Present (10 years 4 months)
Placed raw materials on hooks at a fast pace for the painting process. Ensured efficient flow of materials for the production line.
Lube and Tire Technician
Auto Truck and Farm Repair
Oct 2014 - Present (10 years 9 months)
Performed tire changes, oil changes, and battery replacements. Handled various miscellaneous jobs around the shop.
Tire Technician
Rural King
Jun 2012 - Present (13 years 1 month)
Changed tires and batteries for customers. Stocked shelves and provided customer assistance throughout the store.
Education
Degrees, certifications, and relevant coursework
Mattoon High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further education and career pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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