Open to opportunities

Scessilla Dhea Muchifah

@scessilladheamuchifa

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Economics graduate with ~3 years' experience in marketing, events, and talent development.

Indonesia

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What I'm looking for

I seek roles that let me develop talent, run engaging events or livestreams, use data to improve performance, and contribute to a collaborative, growth-oriented team.

I am an economics graduate with nearly three years of experience across marketing, administration, live streaming, and leadership roles. I combine strong communication, team management, and data analysis skills to drive engagement and measurable results.

In commercial roles I hosted 200+ live streams, hit monthly sales targets (IDR 76–200+ million), and generated over IDR 50 million in event and product revenue. I create data-driven reports to improve livestream performance and customer engagement.

I have organized and managed hospitality for international events, coordinated logistics for large programs, and led student organizations where I recruited staff, developed KPIs, and ran major campus events. I take pride in talent development and practical leadership.

I am passionate about strategic HR practices, effective leadership, and using data to inform decisions. I seek opportunities where I can develop people, optimize engagement, and contribute tangible business outcomes.

Experience

Work history, roles, and key accomplishments

Current

English Live Chat Agent

Current

PT. Telemarketing Indonesia

Jun 2024 - Present (1 year 3 months)

Responds to customer inquiries and complaints via live chat, escalates issues to appropriate teams, and maintains accurate interaction records to ensure high customer satisfaction.

Customer Service Live Chat Support Escalation Management Documentation Communication Problem Solving CRM

Live Stream Host

PT. AVO Innovation Technology

Apr 2024 - Jul 2025 (1 year 3 months)

Hosted 200+ live streaming sessions, achieving average 1,000+ viewers and driving monthly sales surpassing IDR 200 million through scripting, product storytelling, and cross-team coordination.

Live Streaming Scripting Sales Growth Social Commerce TikTok Shopee Performance Analysis

Hospitality Intern

Yayasan Biennale Jogja

Aug 2023 - Nov 2023 (3 months)

Managed guest arrival, accommodation, and transportation for Biennale Jogja events and accompanied international guests, contributing to over IDR 50 million in tour package revenue.

Event Coordination Logistics Cross Cultural Communication Tour Management

Live Stream Host

CV. Kreasi Cipta Infinit

Feb 2023 - Oct 2023 (8 months)

Coordinated livestream schedules and hosted product showcases that generated over 400 monthly product sales and exceeded IDR 50 million in monthly revenue through performance analysis and engagement strategies.

Live Streaming Program Coordination Sales Reporting Data Analysis

Telemarketer

PT. KB Finansia Multi Finance

Oct 2019 - Apr 2020 (6 months)

Contacted prospects to offer financial products, prepared daily reports, and coordinated with field sales, consistently achieving 80-90% of monthly sales targets.

Telemarketing Sales Reporting Customer Acquisition Communication CRM

Desk Collector

PT. Home Credit Indonesia

Oct 2018 - May 2019 (7 months)

Managed collection of overdue payments (1-15 days), negotiated payment plans, and met monthly recovery targets of 80-90% through client communication and issue escalation.

Collections Negotiation Client Communication Reporting

Admin & Travel Consultant

PT. Villa Setya Wisata

Aug 2018 - Oct 2018 (2 months)

Promoted tour packages via social channels, assisted with custom tour requests and group bookings, and coordinated travel logistics including visas and documentation.

Travel Consulting client support Logistics Administrative Management

Education

Degrees, certifications, and relevant coursework

Universitas Pembangunan Nasional "Veteran" Yogyakarta

Bachelor of Economics (S.E.), Economics

Grade: 3.71/4.00

Activities and societies: Presented research at 4th WIMAYA International Conference (2024); student exchange at UPN "Veteran" Jawa Timur (2021); completed courses at Orbit Future Academy (2023); active in BEM, HIMASEPA, student arts unit, and various event/MC roles.

Bachelor's degree in Economics with a GPA of 3.71/4.00; conducted research on the impact of nickel downstream policy and participated in student exchange and professional coursework in ethics, Python, and AI.