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Saz User

@sazuser

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Dedicated hardware and software specialist with diverse service experience.

Nepal

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What I'm looking for

I am looking for a role that challenges my technical skills and offers growth opportunities in a collaborative environment.

I am a hardware and software specialist with extensive experience in assembling and repairing PCs and laptops. My journey began in 2009 at Megatech, where I honed my technical skills and developed a keen eye for detail. I take pride in my ability to troubleshoot and resolve issues efficiently, ensuring that every device functions optimally.

In addition to my technical expertise, I have a strong background in customer service, having worked at McDonald's as a service crew member. This role taught me the importance of teamwork and communication in a fast-paced environment. Most recently, I transitioned into web design supervision, where I led a team at Vault Web, focusing on quality assurance and functionality of web applications. I am now eager to leverage my diverse skill set in a challenging role that allows me to grow further.

Experience

Work history, roles, and key accomplishments

Service Captain

Hotel Robot

Oct 2024 - Present (8 months)

Responsible for daily guest handling and efficient staff management. Ensured smooth hotel operations and maintained high levels of guest satisfaction.

Customer Service Team Leadership Conflict Resolution

Food and Beverage Server

Apex Business Hotel

Mar 2024 - Present (1 year 3 months)

Provided comprehensive food and beverage service, including specialized banquet management. Ensured high standards of service delivery and guest satisfaction.

Beverage Service Table Service

Web Design Supervisor

Vault Web

Apr 2023 - Present (2 years 2 months)

Supervised web design projects, ensuring effective team collaboration and identifying defects in basic algorithms. Ensured proper coded functions on designed applications and webpages.

Web Design Team Leadership Algorithms Debugging Quality Assurance

Service Crew

McDonald's

Jun 2018 - Present (6 years 11 months)

Managed various workstations including drive-thru, front counter, customer hospitality, kitchen operations, and delivery systems. Ensured efficient service and customer satisfaction across all areas.

Customer Service Teamwork Hospitality Order Management Drive Thru Operations

Hardware & Software Specialist

Megatech

Aug 2009 - Present (15 years 10 months)

Assembled PCs and laptops according to customer requirements. Repaired and updated systems, resolving bugs and driver failures to ensure optimal performance.

Education

Degrees, certifications, and relevant coursework

Ambition Academy

SLC, General Studies

Grade: 488/800

Completed Secondary Level Certificate (SLC) at Ambition Academy, achieving a score of 488/800. This foundational education provided a broad understanding of various subjects.

Golden Gate International College

+2, General Studies

Grade: 428/1000

Completed the +2 level education at Golden Gate International College, with a score of 428/1000. This program further developed academic skills and prepared for higher education.