sayid muhammad naufal

I am an empathetic Community Support Specialist passionate about Web3, crypto culture, and creator ecosystems. I combine strong communication skills with hands-on experience supporting users across decentralized platforms.

In my current role at a Web3 DAO Collective, I engage daily with large user bases on Discord and Farcaster, author support documentation, and collaborate with product and engineering teams to improve UX. My documentation efforts improved self-service resolution by 40%.

Previously I managed a multi-language crypto community of over 20K members, moderated channels, organized AMAs, and led educational initiatives on trading and DeFi safety. I also have customer support experience in high-volume environments where I implemented improvements that raised satisfaction scores by 25%.

I hold a Bachelor's in Information Technology and certifications in Blockchain Fundamentals, Customer Success, and Community Management for Web3. I contribute to DAO communities and remain active on Farcaster, X, and Discord to stay current with Web3 trends.