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Saugata Barat

@saugatabarat

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Senior IT Business Analyst driving digital transformation, AI automation, and CRM success.

India

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What I'm looking for

I am seeking senior roles where I can lead digital transformation, AI-enabled automation, and CRM/ERP integrations in Agile teams, driving measurable efficiency, compliance, and customer experience improvements.

I am a results-driven Senior IT Business Analyst and Project Management professional with over 15 years of progressive experience delivering digital transformation, Salesforce CRM integrations, ERP and P2P optimizations, and AI-driven automation across enterprises such as QNET India, Capgemini, and Genpact. I have led initiatives that improved team productivity, reduced costs, and increased customer satisfaction—examples include a Salesforce implementation that improved lead conversion by 40%, a P2R commission integration that saved $1.2M annually, and generative-AI automation that boosted operational efficiency by 30%.

I excel in Agile (Scrum/Kanban) environments, stakeholder management, and data-driven decision-making, using tools like Jira/Confluence, Power BI/Tableau, SQL, and cloud telephony platforms to deliver measurable outcomes. I am passionate about building scalable, compliance-first solutions (eKYC, CPA/TDS automation, ERP testing frameworks) that reduce risk, streamline operations, and drive business growth.

Experience

Work history, roles, and key accomplishments

Current

IT Business Analyst

Current

Vihaan India Ltd.

May 2021 - Present (4 years 4 months)

Led Salesforce CRM integrations and eCommerce automation using Agile, improving lead conversion by 40%, reducing sales cycle time by 25%, and increasing team productivity by 25%.

Salesforce CRM Agile)API Integration Process Automation Generative AI Prompt Engineering Jira Data Analysis

Business Analyst

Blue Domino Technologies LLP

Nov 2020 - Apr 2021 (5 months)

Implemented automated ERP testing scripts and PeopleSoft finance testing frameworks, reducing testing errors by 99.9% and saving $250,000 in migration rework.

Peoplesoft Test Automation SQL Data Mapping Jira Confluence Cross Functional Collaboration

Business Analyst

Mass Software Solutions Pvt. Ltd.

Apr 2018 - Nov 2020 (2 years 7 months)

Developed ML models for anomaly detection that improved fraud prevention by 60% and saved up to $1.2M annually; implemented automated P2P invoice matching saving $750,000 in six months.

Machine Learning Anomaly Detection Tableau Power BI SQL Python Process Improvement

Procurement Business Analyst

Consulting Services Ltd.

Mar 2016 - Apr 2018 (2 years 1 month)

Streamlined procurement with SAP Ariba P2P, delivering $2M annual cost savings and a 15% reduction in procurement cycle time while securing $1.2M in contracts through data-driven negotiation.

Ariba P2P Procurement Stakeholder Management KPI Tracking

Manager Procurement Operations

Starco Constructions Ltd.

Oct 2012 - Mar 2016 (3 years 5 months)

Transformed procurement and supply chain, achieving $1.5M in annual savings, reducing procurement cycle time by 30%, and improving on-time delivery and team productivity.

Vendor Management Stakeholder Management

Procurement Business Analyst

Capgemini

Oct 2009 - Oct 2012 (3 years)

Led ERP implementations and process model design that boosted operational efficiency 18%, reduced costs by $850K annually, and increased project ROI by 30%.

ERP Implementation Process Modeling Change Management Trend Analysis

Process Business Analyst

Genpact

Mar 2007 - Oct 2009 (2 years 7 months)

Automated critical tasks with RPA, reducing manual processing time by 45% and improving cash flow by $250K annually; achieved 100% SAP-MM implementations with 35% faster invoice resolution.

RPA Process Automation Data Analysis Stakeholder Management

Business Operations Analyst

ICICI Bank Ltd.

Oct 2006 - Feb 2007 (4 months)

Automated MIS reporting to cut processing time by 40%, increasing team productivity by 30% and processing over 500 loan approvals in three months with a 95% approval rate.

MIS Loan Processing Data Analysis Reporting Process Improvement Risk Management

Senior Process Associate

Octagon Software Pvt. Ltd.

Jun 2005 - Sep 2006 (1 year 3 months)

Led mortgage data processing and document analysis, reducing operational costs by 30% and improving process efficiency by 35%, while delivering 99.9% precision in credit analysis.

Document Processing Mortgage Operations Data Quality Process Improvement

Accounts Executive

A.P. Engineering & Co.

Nov 2001 - Oct 2004 (2 years 11 months)

Managed financial reporting for a team of five, implemented automation across departments, improving reporting accuracy by 10% and reducing manual labor by 20 hours weekly.

Financial Reporting Accounting Automation)Dashboards Cost Analysis Excel