Open to opportunities

Satya Rahul

@satyarahul

Message

I lead resilient IT service operations, major incident response, and transformation programs.

India

Message

What I'm looking for

I'm seeking to lead IT service operations and transformation programs where I can strengthen service continuity, streamline ITSM processes, and collaborate across business, IT, and vendor teams.

At Tata Consultancy Services, I lead Major Incident Management for Sun Pharma and Max Life Insurance, supporting 24/7 availability of critical business applications. I drive Change and Problem Management governance, capacity planning, disaster recovery drills, and knowledge-base improvements for stronger service continuity.

Across Hexaware Technologies, HCL Technologies, and HP, I've led global ITSM processes, multi-vendor service integration, incident war rooms, service reviews, SLA reporting, and ITIL-based process improvements. With 15 years of experience and PMP, ITIL, and SIAM certifications, I bring process leadership, stakeholder coordination, and operational resilience to IT service transformation.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Tata Consultancy Services

Oct 2021 - Present (4 years 10 months)

Lead Major Incident Management for critical business applications ensuring 24/7 availability and adherence to SLA. Drove Change & Problem Management governance, reducing repeat incidents, and managed capacity planning and DR drills for business continuity.