Sareina Brooks

Monitored Zoox L3 autonomous vehicles during public-road testing in San Francisco, supervising AI performance and taking manual control when required. Collected fleet data to support mapping, testing, and continued improvement of autonomous capabilities while following California DMV AV test requirements.

Screened passengers, baggage, and cargo at SFO using x-ray and detection equipment, ensuring strict adherence to security protocols. Conducted pat-downs and inspections of suspicious items to help prevent prohibited items from passing security checkpoints.

Utilized a CRM system to book events, take payments, and manage inquiries, while setting up furniture and equipment for facility use. Led event-day and post-event operations including cleaning and rearranging facilities, and ensured parking compliance by monitoring designated areas and issuing tickets for violations.

Managed junior underwriters and risk investigators by enforcing compliance and company underwriting policies to ensure consistent work quality. Developed risk models to predict and prevent potential financial exposure and used a CRM system to analyze account data and track incoming accounts and revenue.

Reviewed applications and supporting financial documents to verify accuracy and recommend decisions on underwriting risk. Trained junior underwriters on underwriting software, developed new underwriting guidelines aligned with BSA requirements, and conducted quarterly compliance audits to maintain 100% internal policy compliance.

Handled inbound and outbound customer calls averaging 150 per day, assisting patients with payment setup, payment plans, and applicable discounts. Followed HIPPA/HIPAA violation policies and mentored colleagues on collector specialist scripts and procedures across departments.

Bachelor of Science in Criminal Justice (expected Sep 2028).

A.A.S in Business Administration completed Jun 2016.