Open to opportunities

Shanon Arellano

@shanonarellano

Message

ETA CPP-certified payments and risk professional driving compliant, fraud-aware decisions.

United States

Message

What I'm looking for

I’m looking for a role where I can own payments or credit-risk execution end-to-end—using fraud-aware analysis, documentation rigor, and cross-functional coordination to improve compliance outcomes and drive measurable efficiency.

I’m an ETA CPP-certified payments professional with hands-on experience across payments, credit underwriting, and risk-focused roles in fintech, healthcare, and mortgage environments. I’m known for applying rigorous review standards, strong analytical judgment, and fraud/risk indicator identification to support sound, defensible decisions.

In my current role, I lead end-to-end implementations for B2B enterprise accounts and serve as the primary point of contact for a managed portfolio. I coordinate onboarding, solution setup, kickoff and go-live activities, documentation validation, and compliance/audit readiness—then drive adoption through product demonstrations and client/partner training.

Previously, I managed credit risk for commercial healthcare accounts by assessing creditworthiness, setting credit limits, and approving or restricting order releases in line with policy. Earlier experience includes construction/mortgage project and underwriting operations—handling contract review, reconciliation, loan underwriting, collateral validation, and automated underwriting system file updates while optimizing processes and meeting SLA-driven performance goals.

Experience

Work history, roles, and key accomplishments

Current

Account Services Specialist II

Current

CSG Forte

Jul 2024 - Present (1 year 10 months)

Owned end-to-end onboarding and go-live for B2B enterprise accounts, coordinating kickoff calls, solution setup, and launch activities for fintech payment and customer engagement solutions. Served as primary portfolio point of contact, ensuring compliance through documentation validation, audit readiness, partner activations, and client training.

Project Coordination Salesforce Payment And Customer Engagement Implementations Audit Readiness Stakeholder Management Product Demonstrations

Credit Risk Manager

Philips Healthcare

Apr 2023 - Jul 2024 (1 year 3 months)

Assessed creditworthiness and risk for commercial healthcare accounts by reviewing financial statements, payment history, sales trends, and D&B data to set credit limits and risk ratings while identifying fraud indicators. Improved operational efficiency with LEAN process updates, maintained Excel/SAP data for quality control and audit-ready documentation, and supported cross-border onboarding and

Credit Risk Assessment Commercial Underwriting Excel SAP Data Quality Control

Construction Manager and Mortgage

Cardinal Financial

Apr 2021 - Sep 2022 (1 year 5 months)

Led end-to-end project and mortgage underwriting operations, including contract review, account reconciliation, invoice processing, and disbursement payouts while ensuring compliance with internal policies and regulatory standards. Managed vendor relationships and validations for permits and inspections, and supported sales and lending teams with loan restructuring, risk assessment, ratio analysis

Mortgage Underwriting Contract Review Account Reconciliation Invoice Processing Disbursal Vendor Management Risk Assessment SLA

Underwriter II

Sierra Pacific Mortgage

Aug 2019 - Mar 2021 (1 year 7 months)

Rendered credit decisions across residential loan products by analyzing income, assets, liabilities, credit reports, and qualifying ratios, and by identifying fraud indicators and risk factors. Validated collateral and supporting documentation for accuracy and value support, maintained loan file updates in automated underwriting systems, and supported pricing and rate-lock activities per investor

Residential Mortgage Underwriting Credit Report And Ratio Analysis Automated Underwriting Rate Lock Ins