Looking for a job

Sarah Adoli

@sarahadoli

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Customer-focused service professional driving satisfaction and sales.

Ghana

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What I'm looking for

I seek a customer-facing role where I can apply telesales and hospitality experience to improve client satisfaction, exceed targets, and grow into expanded sales or supervisory responsibilities within a collaborative culture.

I am a dynamic, results-driven customer service professional with over three years of combined experience across telesales, hospitality, and administrative support. I consistently resolve customer issues, enhance satisfaction, and exceed performance targets through clear communication and proactive engagement.

In my current role as a Telesales Executive at MTN aYo Insurance, I generate qualified leads, surpass monthly sales targets, and maintain strong customer relationships to drive retention. My background includes hands-on hospitality roles where I supported front-desk operations, room service, housekeeping, and catering functions.

During national service at New Juaben Senior High School, I assisted teachers with lesson preparation, managed examinations, and supported catering inventory—demonstrating adaptability and strong organizational skills. I bring reliable multitasking, time-management, and problem-solving abilities to fast-paced environments.

I am passionate about creating positive client experiences and supporting organizational goals through teamwork, professional service, and an emphasis on continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Telesales Executive

Current

MTN aYo Insurance

Oct 2024 - Present (1 year 5 months)

Generated qualified leads and consistently exceeded monthly sales targets while building strong customer relationships and resolving inquiries to improve satisfaction and retention.

Telesales Lead Generation Customer Relationship Management Communication MS Office Sales Targets Conflict Resolution Time Management

National Service Personnel

New Juaben Senior High School

Nov 2022 - Oct 2023 (11 months)

Assisted teachers with lesson and exam preparation, supported catering operations with inventory and meal prep, and monitored examinations while maintaining student discipline.

Administrative Support Inventory Management Communication Time Management Team Collaboration

Front Desk Intern

Cofkans Hotel

Aug 2021 - Nov 2021 (3 months)

Welcomed guests, assisted with check-ins and room inquiries, provided front desk and room service support, and helped with housekeeping and stock management to enhance guest experience.

Guest Service Stock Management Communication

Room Attendant

De Sol Lodge

Nov 2017 - Nov 2018 (1 year)

Maintained cleanliness and comfort of guest rooms and public areas, responded promptly to guest requests, and upheld service quality standards.

Housekeeping Guest Relations Time Management Quality Attention To Detail

Education

Degrees, certifications, and relevant coursework

Koforidua Technical University

Higher National Diploma, Hospitality Management

2021 - 2023

Completed a Higher National Diploma in Hospitality Management, covering hospitality operations, customer service, and practical hotel management skills.