Sapna Gupta

I’m a Project Coordination & Operations professional with 6+ years of experience driving SLA-based delivery, managing high-volume workflows, and leading day-to-day team operations. I’m known for improving efficiency by resolving bottlenecks while ensuring high-quality outcomes in client-facing environments.

At NielsenIQ, I coordinated global data workflows across 70+ countries, collaborating with cross-functional teams to track progress, resolve issues, and maintain efficiency. I performed data validation and audits to maintain 99% accuracy, created KPI reports using advanced Excel, and supported workflow improvements by identifying process gaps.

Previously, at AuthbridgeResearch&Services PvtLtd, I led operations as a SLA & Timeline Management Lead and SPOC for client communication and escalation management. I managed a team of 7–8 members, ensured SLA compliance with 100% quality and zero escalations, and improved productivity from 8–9 to 14–15 cases/day through automation and process improvement.