Sandy MacPherson

At TELCOR, I analyze complex claims, denials, payer policies, coding requirements, and revenue cycle trends to improve reimbursement and customer outcomes. I lead claims resolution work, serve as an escalation resource, and support process improvements that reduce preventable denials.

I've also handled medical coding, billing, payment posting, claims submission, appeals, accounts receivable follow-up, and remittance processing for physical therapy, counseling, urgent care, and pain management practices. As a Certified Professional Coder, I use CPT, diagnosis codes, modifiers, NCD/LCD guidance, and payer requirements to submit clean claims and resolve denials.