At Ericsson, I lead a software upgrade program spanning six technologies and six regions, coordinating implementation schedules, technical dependencies, and engineering teams.
I currently manage implementation activities across 16 provisioning sites, aligning deployment readiness, resources, and issue resolution. I provide functional leadership to engineers in Mexico, India, and China.
I negotiate schedules, resource assignments, and technical priorities with stakeholders, while assessing risks and coordinating mitigation. I also present delivery and escalation updates and introduced shared tracking reports, templates, and operational controls.
Previously, I supported global customers across RAN, Core, and legacy CDMA/GSM technologies at Ericsson. I managed incident lifecycles and escalations, coordinated maintenance and software upgrades, and performed root-cause analysis.
