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Sancia Njoroge

@sancianjoroge

Project coordinator across e-commerce and service operations, with project-planning training and a portfolio of project documentation.

Germany

Message

What I'm looking for

I'm available immediately for full-time opportunities and open to relocation.

At Dreams Sanitary Panties, I coordinate day-to-day e-commerce operations across product listings, inventory updates, supplier lead times, and customer service. I maintain product and inventory records and manage customer enquiries through resolution.

As an Assistant Chef at Nana Lieblingsbar, I coordinated preparation and delivery across simultaneous service workstreams. During a wedding catering event, I identified a plating bottleneck and reorganised the workflow during live service, helping restore the planned service sequence.

At Made For Mums Ltd, I maintained online inventory and product information and managed customer enquiries through follow-up and resolution. I'm completing the IBM Project Manager Professional Certificate and developed a project-planning portfolio with a project charter, risk and stakeholder registers, a RACI matrix, and critical path analysis.

Experience

Work history, roles, and key accomplishments

Current

Online Operations Manager

Current

Dreams Sanitary Panties

Coordinate day-to-day e-commerce operations including product listings, inventory updates, supplier lead times, and customer service. Maintain product and inventory master data, resolve discrepancies, and manage customer enquiries from initial contact through resolution.

E Commerce Operations Inventory Management Customer Service Prioritization Process Improvement Excel Microsoft Word PowerPoint

Assistant Chef

Nana Lieblingsbar

Oct 2023 - Oct 2025 (2 years)

Coordinated preparation and delivery activities across multiple simultaneous service workstreams, adjusting priorities in real time to meet fixed deadlines. Worked closely with front-of-house staff, suppliers, and kitchen teams to communicate priorities and resolve operational issues during high-pressure service periods.

Coordination Time Management Communication Skills Problem Solving Workflow Optimization

Online Sales and Customer Engagement Associate

Made For Mums Ltd

Oct 2020 - Dec 2021 (1 year 2 months)

Maintained online inventory and product-information records, ensuring accurate and consistent catalogue data. Acted as primary customer contact across online channels, managing enquiries from initial contact through follow-up and resolution.

Inventory Management Client Communication Remote Work Prioritization Data Accuracy

Education

Degrees, certifications, and relevant coursework

Coursera

IBM Project Manager Professional Certificate, Project Management

2026 -

Currently completing the IBM Project Manager Professional Certificate, an eight-course programme covering project initiation, planning, scheduling, stakeholder management, risk management, and project execution.