Sanath Kumar

Administer and configure Jira projects, workflows, custom fields, and screens for 60+ projects. Manage user access, audit licenses, and optimize storage, reducing storage usage by 20-25%.

Designed and optimized 10+ Power BI and Tableau dashboards to monitor KPIs and operational performance. Automated data workflows, reducing manual effort by 40-50%.

Designed operational dashboards covering daily-to-yearly trends, cumulative metrics, and workload distribution across 10+ projects. Implemented project-wise status, effort hours, and user-level metrics, enabling 100% automated reporting.

Built 5+ interactive Power BI dashboards to analyze customer performance across daily, weekly, monthly, and annual trends. Enabled stakeholders to identify service gaps and optimization areas, supporting a 15-20% gain in reporting turnaround time.

Developed customer-focused dashboards tracking performance across multiple timeframes, covering 20+ key metrics. Elevated visibility into long-term trends and operational performance, reducing manual analysis effort by 30%.

Drove process refinements and performed quality assurance on datasets exceeding 10,000 records, raising data accuracy to 98%+. Conducted root cause analysis to reduce rework and issue resolution time by 20%.

Bachelor of Computer Science degree from the University of Madras, completed at DG Vaishnav College from 2018 to 2021.