Navya Mounika - Consultant - HCL Technologies | Himalayas
Navya MounikaNM
Open to opportunities

Navya Mounika

@navyamounika

Dynamic Power BI Developer with 7+ years of experience.

India
Message

What I'm looking for

I am looking for opportunities that allow me to leverage my data analytics skills in a collaborative environment, focusing on impactful projects that drive business success.

I am a dynamic Power BI Developer with over 7 years of overall experience, including more than 3 years specializing in crafting interactive dashboards and optimizing data models. My expertise lies in ensuring secure data access through Row-Level Security, and I am proficient in DAX, Power Query, and performance tuning to drive insightful and efficient reporting.

At HCL Technologies, I developed a fully automated financial dashboard and ITSM solution for SERITICOAL PVT. LTD., streamlining processes by 80% and saving over 5 hours monthly. I designed and implemented more than 50 interactive dashboards by integrating SharePoint and ServiceNow, achieving 100% process automation and reducing manual effort by 90%. My commitment to leveraging data analytics has consistently led to impactful business decisions and operational excellence.

In my previous roles as a Quality Analyst at Wipro Limited and WyzMindz Solutions, I conducted audits to assess compliance and service quality, providing actionable insights to enhance process efficiency. I hold a Bachelor of Technology in Computer Science and Engineering and am a Microsoft Certified Power BI Data Analyst Associate, dedicated to continuous improvement and mentoring others in advanced Power BI skills.

Experience

Work history, roles, and key accomplishments

HT
Current

Consultant

HCL Technologies

Nov 2021 - Present (3 years 8 months)

Developed a fully automated financial dashboard and ITSM solution using Power BI, SharePoint, and ServiceNow, streamlining processes by 80% and saving 5+ hours monthly. Designed and implemented over 50 interactive dashboards by integrating SharePoint and ServiceNow, achieving 100% process automation and reducing manual effort by 90%.

WL

Quality Analyst

Wipro Limited

Sep 2020 - Nov 2021 (1 year 2 months)

Conducted call and chat audits to assess compliance, accuracy, and service quality, ensuring adherence to standards. Analyzed audit data and generated detailed reports using Power BI, providing actionable insights to enhance process efficiency and agent performance.

WL

Quality Analyst

WyzMindz Solutions Pvt. Ltd

Dec 2019 - Aug 2020 (8 months)

Performed call and chat audits to evaluate compliance, accuracy, and customer service quality in alignment with BPO standards. Identified process gaps, provided feedback, and ensured continuous improvement through detailed quality assessments.

EL

Quality Analyst & CCE

Edge Solutions Pvt. Ltd.

Nov 2016 - May 2019 (2 years 6 months)

Conducted quality analysis and served as a Customer Care Executive. Ensured adherence to service standards and provided support to customers.

Education

Degrees, certifications, and relevant coursework

JU

JNTUK University

Bachelor of Technology, Computer Science & Engineering

Completed a Bachelor of Technology degree in Computer Science & Engineering. Achieved a commendable academic performance with 71% out of 100%.

Tech stack

Software and tools used professionally

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