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Samuel Mundia

@samuelmundia

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AI training specialist skilled in LLM evaluation, client success, and technical support.

Kenya

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What I'm looking for

I seek a role combining AI model training/evaluation and client-facing impact, within a collaborative, feedback-driven team that values safety and measurable outcomes.

I am a strategic, customer-focused AI training specialist with over three years' experience in training and evaluating large language models (Claude 3, Gemini 1.5/2, OpenAI) and delivering technical support and operations in fast-paced environments. I led red-team evaluations for bias, safety, and emotional tone, advocated product improvements based on user feedback, and mentored peers to raise evaluation quality.

I have hands-on ICT support and administrative experience, including rolling out collaboration tools, improving system uptime, and streamlining workflows. I hold a BSc in Information Technology and industry certifications (CCNA, Cisco Network Defense Badge, Microsoft Certified IT Professional, Google Digital Marketing) that support my blend of technical, client-facing, and operational strengths.

Experience

Work history, roles, and key accomplishments

AI Training Specialist

Scale AI

Aug 2023 - May 2025 (1 year 9 months)

Trained and fine-tuned enterprise LLMs (including Claude 3, Gemini 1.5/2, and OpenAI multimodal tools), red-teamed models for bias and safety, and delivered strategic feedback that improved response quality and evaluation rubrics.

LLM Model Evaluation Red Team Bias & Safety Analysis Quality Assurance Prompt Engineering Cross Functional Communication

ICT Support & Office Administrator

County Government of Nyeri

Jan 2023 - Aug 2023 (7 months)

Delivered technical support and managed internal IT systems, rolled out Microsoft Teams across the department to improve collaboration, and implemented secure alternatives that removed workflow bottlenecks.

IT Support Systems Administration Microsoft Teams User Training Records Management Workflow Optimization Troubleshooting Security Best Practices

ICT Intern

County Government of Nyeri

Jan 2022 - Jan 2023 (1 year)

Provided frontline support for computer systems and document handling, resolving technical issues that reduced downtime and improving system efficiency and team collaboration.

Troubleshooting Document Management System Monitoring User Training Process Improvement Customer Service