Samuel Carl User

Power Platform developer and application/data support specialist designing and deploying Microsoft Power Apps and automation solutions across UK and Ireland operations. Provides ongoing support, incident resolution, training, and documentation to drive Power Platform adoption.

Founder and lead developer providing AI-augmented full-stack development and technical leadership, architecting and shipping commercial web applications and REST APIs. Led standards for AI-assisted development and managed serverless infrastructure and incident response.

IT and SAP helpdesk support analyst providing Microsoft 365 and Power Platform development support plus first-line SAP assistance and migration support. Managed service delivery for business systems including incident/request queues and IT user/access support.

Technical RMA specialist managing return merchandise authorization processes and inventory adjustments. Coordinated shipments and logistics, supported production planning with data analysis, and created documentation for ISO compliance.

Part-time consultant overseeing IT and digital media, developing and maintaining the church web presence and coordinating digital engagement activities. Managed content calendars, website metrics, and social media and communications across multiple channels.

Operations analyst performing statistical analysis and identifying operational improvement and cost-saving opportunities. Automated reporting and produced system documentation while translating stakeholder requirements into deliverables.

Operations and data support analyst providing first-line technical and operational support for a large network of fuel retail sites. Maintained CRM/ERP data accuracy, resolved network polling issues, and produced daily reporting for senior management.

Production order controller supporting logistics and Just-in-Time commissioning systems. Ensured order data validation and troubleshot commissioning hardware/software issues during shift operations.

Part-time manufacturing/technical support leader supporting engineering teams with material packaging and technical support processes. Delivered documentation and knowledge base content, communicated technical issues to stakeholders, and operated CNC programs.

Completed a Foundation Degree in Information Technology at Coventry University from 2013 to 2014.

Completed a Diploma in Information Technology at South & City College Birmingham from 2012 to 2013.

Completed senior high school studies at Prempeh College in Kumasi from 2001 to 2004.