Sam Ortega
@samortega
Entry-level Site Reliability Engineer who automates operations and resolves incidents.
United StatesWhat I'm looking for
I’m a Site Reliability Engineer with experience supporting customers and stabilizing services through incident response, automation, and operational maintenance. In a 6-month contract, I resolved incident tickets in ServiceNow promptly while assisting customers with product authentication.
I bring a hands-on, customer-focused troubleshooting mindset from Tech support and warehouse/production roles. I automated tasks with PowerShell—like alerts and service installs—and maintained server certificates by renewing or decommissioning as needed.
I also have strong technical fundamentals from web development training (App Academy) and my listed skills in React/Redux, JavaScript/TypeScript, SQL, Sequelize, Express, HTML, and CSS. I enjoy turning clear requirements into reliable, working solutions.
Across production and quality work, I’ve kept teams moving efficiently by operating machines, maintaining hour-by-hour production charts, and inspecting outputs for defects. When I promoted to oversee operations, I ensured five assembly lines ran efficiently—balancing accuracy, speed, and communication.
Experience
Work history, roles, and key accomplishments
Manufacturer Associate
Mastertag
Apr 2026 - May 2026 (1 month)
Tore tags off precut templates and then sorted and boxed them for shipping.
Inspector
PPM
Mar 2026 - Apr 2026 (1 month)
Inspected motor vehicle lenses for defects.
Warehouse
Alaska General Seafoods
Jul 2025 - Sep 2025 (2 months)
Transported carts of canned salmon to the packaging conveyor belt, stacked packaged goods onto skids, and prepared them for shipment, including heat-shrinking for safe transport.
Machine Operator
Automatic Springs Production
Apr 2024 - Jul 2025 (1 year 3 months)
Operated machines to grind washers to customer specifications, set up and adjusted machine components for different washer sizes, and loaded/unloaded tumblers to clean and dry parts.
Provided customer service by answering calls and assisting with technical support.
Assisted customers with product authentication and resolved incident tickets in ServiceNow. Automated tasks with PowerShell and maintained server certificates by renewing or decommissioning as needed.
Quality Assurance
LG Chem Quality Assurance
Feb 2020 - Apr 2020 (2 months)
Inspected X-ray images of car batteries to identify flaws and defects.
Mastered machine operating and assembly line positions, promoted to oversee operations to keep five assembly lines running efficiently, and maintained hour-by-hour production charts to track performance.
Education
Degrees, certifications, and relevant coursework
App Academy
Web Development, Web Development
2021 - 2021
Completed a Web Development program at App Academy during the summer of 2021.
La Feria High School
High School Diploma, High School
Earned a High School Diploma from La Feria High School in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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