Saumil Mhatre

I’m an Assistant System Analyst focused on continuous improvement through knowledge, training, and disciplined support practices. I’m passionate about professional growth, efficiency, and using practical expertise to drive positive change and deliver results.

In my current role at C-EDGE Technologies Ltd., I coordinate with bank representatives to resolve customer issues promptly and collaborate with cross-functional teams for timely resolution of escalated cases. I maintain service level agreements (SLAs) by monitoring ticket queues and prioritizing tasks by urgency and impact.

Previously, as an Application Support Executive (C-EDGE Technologies Ltd.), I used iTMS to log, prioritize, and escalate tickets to the right teams. I also supported process improvement by sharing knowledge, proposing streamlining ideas in team meetings, and contributing to knowledge base articles and training materials.

Before that, at IndusInd Bank Ltd., I handled back-office and customer support operations using CRM, Finacle, and Flux. I managed accurate updates like changing customer details, product types, and signature verifications, while ensuring compliance through efficient mandate verification and responsive issue handling with branch offices.