Sami User

Learned ticketing, hotel bookings, and travel insurance processes. Gained experience in trip and tour bookings using industry-standard tools.

Conducted manual and automated testing using Python, Pytest, and Selenium Web Driver. Performed unit, integration, regression, and compatibility testing for web applications. Worked with project management tools like Jira and Azure DevOps to track and resolve issues.

Developed REST APIs using Laravel, MySQL, and Postman. Utilized Git and GitHub for version control and collaboration. Gained hands-on experience in backend development and API integration.

Processed client orders and invoices using the company’s internal digital system (PIMS), ensuring accurate fulfillment. Handled invoicing for completed wood orders and walk-in purchases, including direct warehouse pickups. Maintained high levels of customer satisfaction by responding to inquiries and resolving order-related issues.

Managed client certification processes, ensuring compliance with ISO standards and maintaining certification integrity. Addressed client inquiries, resolved complaints, and ensured transparency in certification activities. Assisted in top management meetings, contributing to decision-making and process improvements.

Built full-stack web applications using the MERN stack (MongoDB, Express.js, React, Node.js). Developed REST APIs and implemented routing, modeling, and controllers. Gained proficiency in frontend development using React and backend development with Node.js.

Conducted tele-sales and face-to-face meetings with potential clients, achieving consistent follow-up on leads. Managed client data using Microsoft Excel and CRM systems (Cleome Solutions). Ensured accurate data entry and maintained up-to-date records of client interactions.

Completed a Bachelor of Science in Technology and Science of Business Computer. Coursework included software development, database management, web development, and quality assurance. Gained foundational knowledge in management and economics.

Earned a High School Diploma with a specialization in the Life Science Section. Developed a strong academic foundation across various scientific disciplines. Prepared for university studies through a comprehensive curriculum.