At Genpact India Pvt Ltd, I lead offshore operations in renewable-energy analytics and real-time performance monitoring. I manage client contracts valued at USD 12 million and drive service delivery, governance, and business continuity.
I led Agentic AI process automation that reduced resolution time by 60% and saved over 40 work-hours daily. I also drive Lean Digital Transformation and risk-control initiatives that improved process efficiency by up to 70%.
At the Indian Air Force, I led flight inspection operations on Dornier Do-228 aircraft and managed a global OEM contract and strategic procurement valued at INR 270 crore. The work improved system performance by 50%, while standardized procedures and technical checklists improved crew efficiency and reduced errors by 50%.
Earlier in the Indian Air Force, I directed operations and projects involving COMINT, direction-finding, and special mission systems, and led Airfield Infrastructure Modernization. I also supported air traffic management systems and airfield infrastructure, maintaining 100% system availability.
