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Samantha Wagner

@samanthawagner

Key Account Manager who restructured appointment management at Dienstleistungen Schuhmann GmbH and managed its social media.

Germany

Message

What I'm looking for

I'm seeking a predominantly remote role as an administrative assistant or appointment manager, where I can use my experience coordinating customer and employee appointments and handling organizational tasks.

At Dienstleistungen Schuhmann GmbH, I independently analyzed, improved, and restructured appointment management for customers and employees. The changes made planning and coordination more efficient.

I also managed social media channels, responded to customer inquiries, and created individual Instagram and Facebook ads. At Zahnarztpraxis ZÄ Aleksandra Bierbaum, I performed professional dental cleanings and handled appointment management, ordering, and support for the practice's social media account.

Experience

Work history, roles, and key accomplishments

Verkaufsassistent

Ergo Group AG

Jan 2024 - Dec 2024 (11 months)

Coordinated complex calendars efficiently, improving the organization of customer and consultation appointments, which positively impacted closing rates and customer satisfaction in sales.

Calendar Management Customer Service Sales Support Organization

Key Account Manager

Dienstleistungen Schuhmann GmbH

Apr 2019 - Nov 2024 (5 years 7 months)

Analyzed, improved, and restructured the entire appointment management for tree and green space maintenance, leading to more efficient planning and coordination of customer and employee appointments. Managed social media channels, handled customer inquiries, created advertisements, and performed organizational tasks such as communication with authorities.

Key Account Management Appointment Management Social Media Management Customer Service Administrative Support Authority Communication