Open to opportunities

Samantha Paredes

@samanthaparedes

Caregiver and operations-focused customer service professional, trusted for dependable support, workflow improvements, and compassionate communication.

United States

Message

What I'm looking for

I’m looking for work where I can deliver reliable, people-first support and strong service. I want to combine compassionate caregiving or customer care with process improvement—using clear communication, attention to detail, and teamwork in a fast-paced setting.

I’m a dependable caregiver with experience supporting individuals with daily needs, from bathing, dressing, and toileting to meal support and mobility exercises. At IHSS, I also monitor vital signs such as blood pressure and glucose levels twice daily, then report concerns as needed.

I bring a practical, organized approach to caregiving and daily life. I manage household tasks like cleaning, laundry, grocery shopping, and maintaining a safe, accessible living environment, while also coordinating insurance matters, finances, and scheduled medical appointments.

Before caregiving, I strengthened operations and service quality in fast-paced environments. As a Process Guide at Amazon, I improved order accuracy and reduced customer-impacting defects by supporting quality initiatives, coaching team members, and adjusting workflows to help customers receive orders faster and more reliably.

I also have direct customer-facing experience as a Server at AMC Theaters and a Customer Service Representative at Coit Services Inc. In both roles, I focused on clear communication, timely issue resolution, confidentiality, and earning trust—along with back-to-back Employee of the Month awards for outstanding service.

Experience

Work history, roles, and key accomplishments

Current

Caregiver

Current

IHSS

Jan 2025 - Present (1 year 6 months)

Assisted with activities of daily living including bathing, dressing, toileting, and meal support. Monitored vital signs, managed household tasks, coordinated appointments/finances, provided transportation, and offered companionship while observing mental and emotional well-being.

Vital Signs Monitoring Mobility Exercises Appointment Scheduling Transportation Support Companionship Confidentiality Attention To Detail

Process Guide

Amazon

Apr 2020 - Jul 2025 (5 years 3 months)

Improved order accuracy and reduced customer-impacting defects through quality initiatives and coaching. Identified workflow delays and supported cross-department coordination to help ensure orders moved smoothly through the facility.

Order Accuracy Improvement Workflow Optimization Process Improvement

Server

AMC Theaters

Apr 2017 - Mar 2020 (2 years 11 months)

Provided friendly, attentive service across multiple theater areas while maintaining speed and accuracy. Took care of guest needs by answering questions, making recommendations, coordinating with kitchen/bar teams, and resolving issues quickly.

Customer Service Food And Drink Recommendations Issue Resolution Communication

Customer Service Representative

Coit Services Inc

Nov 2015 - Aug 2016 (9 months)

Provided phone-based customer support for scheduling, questions, and concerns while staying courteous and solution-focused. Resolved issues, managed follow-ups to close open tickets, clarified timelines/pricing/next steps, and maintained confidentiality of sensitive customer information.

Phone Customer Support Scheduling Issue Resolution Ticket Management Confidentiality Communication