Samantha Ison
@samanthaison
Entry-level paralegal with legal tech skills and strong client service experience.
What I'm looking for
I am an entry-level paralegal professional studying Paralegal Sciences with a Minor in Communication at Eastern Kentucky University and a clear focus on legal administration and client service.
I bring hands-on customer-service experience from roles as a Customer Service Representative and Front Desk Representative, where I developed effective verbal communication and problem-solving skills while managing high volumes of client interactions.
I have training and certifications in legal technology tools including Microsoft Office 365, Adobe Acrobat Pro, TimeMap, CaseMap, Worldox GX4, iManage Work, TrialDirector, and Clio Manage, and I have completed coursework in Real Estate and Bankruptcy Practice, Legal Research and Writing, and Legal Administration and Computer Application.
I am seeking an entry-level position as a Paralegal or Legal Receptionist where I can apply my legal coursework, technical certifications, and client-facing experience to support attorneys and improve office operations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Advanced Call Center Technologies
Jun 2022 - Aug 2023 (1 year 2 months)
Handled inbound customer calls to diagnose and resolve technology issues, maintaining service quality and customer satisfaction during high-volume periods.
Front Desk Representative
Days Inn
Nov 2015 - Mar 2021 (5 years 4 months)
Managed guest check-ins/check-outs and front desk operations, ensuring positive guest experiences and resolving service issues to maintain satisfaction.
Education
Degrees, certifications, and relevant coursework
Eastern Kentucky University
Bachelor of Arts, Paralegal Sciences
Pursuing a Bachelor of Arts in Paralegal Sciences with a minor in Communication, completed May 2028; coursework includes legal research and writing, real estate and bankruptcy practice, and legal administration.
Availability
Location
Authorized to work in
Job categories
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