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samantha estep

@samanthaestep

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Customer service representative at Spark, Doordash, resolving delivery issues in real time.

United States

Message

At Spark, Doordash, I deliver goods to customers and respond to inquiries about deliveries. I verify each delivery's accuracy and condition while providing customer service.

At Helping Hands Loving Hearts, I managed hiring interviews, CNA scheduling, payroll, and patient intake. I also served as a first point of contact for client families and maintained compliance with state, federal, and HIPAA regulations.

Experience

Work history, roles, and key accomplishments

Current

Courier Driver

Current

Spark, Doordash

Sep 2018 - Present (8 years 2 months)

Deliver goods to customers in an efficient and timely manner, maintain a clean and safe vehicle, verify accuracy and condition of deliveries, adhere to customer notes, and provide exceptional customer service.

Multitasking Organizational Skills Customer Service Problem Solving Attention To Detail

Manager

Helping Hands Loving Hearts

Feb 2016 - Sep 2018 (2 years 7 months)

Coordinated and conducted interviews for new hires, scheduled CNAs, input client data, handled payroll, matched staff with client needs, ensured compliance with regulations, and oversaw performance assessments.

Scheduling Data Entry Payroll HIPAA compliance Staff Management Conflict Resolution Training Performance Assessment

Customer Service Representative

Wells Fargo

Sep 2009 - May 2010 (8 months)

Managed high volume inbound calls, provided alternative solutions, resolved issues promptly, logged and tracked customer interactions using CRM software, and escalated complex complaints when necessary.

CRM Software Call Handling Problem Solving Documentation Escalation Management Active Listening Communication Skills