At Hôtel MGallery Le Medina Essaouira, I welcomed and assisted international guests and managed bookings and check-in/check-out.
I also worked as a receptionist at Barceló Anfa Casablanca, handling customer reception, check-in/check-out, reservations, and customer satisfaction.
At Hilton Garden Inn Casablanca Sud, I managed incoming and outgoing calls and emails and welcomed and oriented visitors and customers. Earlier, I provided administrative support to the Provincial Delegation of the Ministry of Tourism Essaouira and participated in regional tourism promotion activities.
I'm a Master’s student in Digital Tourism at Institut Supérieur International de Tourisme de Tanger - ISITT, where I studied with honours. My studies and experience include WordPress, OPERA Cloud PMS, booking management, and online visibility audits.
