At Cognizant, I lead a nine-person pod across three enterprise accounts, delivering Agentforce Service and Sales Agents that moved 41 percent of tier-one cases to autonomous resolution. I own technical design authority, release sign-off, and CI/CD governance for 6,800 licensed users.
I've built Salesforce platforms at ADP, Synechron, and Diaspark, spanning Apex engineering, Lightning Web Components, large-scale data processing, MuleSoft and Dell Boomi integrations, security controls, and CRM migrations. I translate technical direction for C-suite roadmap and budget reviews while mentoring developers through code reviews and design workshops.
