At MarcTina Managed Services, I manage support across calls, chat, and email, handling 70+ customers per day. I guide people through issue resolution, share delivery updates, and follow up with leads and existing customers through conversion.
At Phoenix City, I support coaches and founders in tracking 53+ talents, rating performance against KPIs, and receiving weekly progress reports. I also help clients work through their situations, resolve technical issues, and coordinate daily operations.
At Eden Junior Academy, I handled parent and student communication, resolved technical issues, and followed up on payments and feedback. My service and referral work helped a newly established school enrol 60+ students in one term. I believe people want a human voice, with tools supporting—not replacing—the care and follow-through that build trust.
