Sai Bharadwaj

Led end-to-end product design for B2B, EdTech, Enterprise, and Real Estate platforms, translating complex business requirements into intuitive user experiences. Conducted stakeholder interviews, user-flow mapping, wireframing, prototyping, and usability reviews to identify friction points and align product decisions with business goals.

Worked closely with product and marketing stakeholders across the full project lifecycle on 8+ CRM-integrated service products, from problem definition through to launch. Used Hotjar heatmap analysis to identify user drop-offs and restructured information architecture, contributing to a 40% improvement in lead generation across three products.

Designed and delivered 6+ custom websites for international clients with a mobile-first approach, achieving a 45% increase in click-through rate on redesigned primary flows. Used Google Analytics and Hotjar session data to find where users were failing and collaborated remotely with international clients and distributed teams.

Resolved 1,000+ IT support tickets with a 98% user satisfaction rate across 5,000+ managed assets, developing a strong understanding of where systems fail users. Worked across CRM platforms, internal tooling, and multi-role enterprise environments, building a clear picture of how poor UX creates downstream cost and support volume.

Focused on UX Research, Wireframing, Visual Design, Usability Testing, Accessibility, and Interaction Design.