Sahibzada Hamza Afridi

I am a dedicated customer support specialist with over two years of experience in Shopify-driven e-commerce environments. I specialize in handling returns, exchanges, and email-based customer inquiries while maintaining high customer satisfaction.

At Druids Golf I managed customer inquiries, coordinated with logistics on lost-parcel cases and replacement orders, and ensured timely complaint resolution as a Senior Customer Support Specialist. Earlier roles include sales and client-facing positions where I generated leads and closed deals.

I hold certifications in Google Digital Marketing and Amazon Virtual Assistance and co-founded a startup where I oversaw business planning, operations, and marketing strategies. I bring strong problem-solving abilities, adaptability, and proficiency in MS Office and Shopify store management.

I aim to create excellent customer experiences, streamline e-commerce workflows, and support growth-focused teams by applying my support, sales, and digital marketing background to improve retention and operational efficiency.