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Sahibzada Hamza Afridi

@sahibzadahamzaafridi

I am a customer support specialist focused on ecommerce and Shopify operations.

Pakistan
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What I'm looking for

I'm seeking customer-support or e-commerce roles where I can improve Shopify operations, resolve complex customer issues, and drive sales using strong communication and digital-marketing skills in a collaborative, growth-focused team.

I am a dedicated customer support specialist with over two years of experience in Shopify-driven e-commerce environments. I specialize in handling returns, exchanges, and email-based customer inquiries while maintaining high customer satisfaction.

At Druids Golf I managed customer inquiries, coordinated with logistics on lost-parcel cases and replacement orders, and ensured timely complaint resolution as a Senior Customer Support Specialist. Earlier roles include sales and client-facing positions where I generated leads and closed deals.

I hold certifications in Google Digital Marketing and Amazon Virtual Assistance and co-founded a startup where I oversaw business planning, operations, and marketing strategies. I bring strong problem-solving abilities, adaptability, and proficiency in MS Office and Shopify store management.

I aim to create excellent customer experiences, streamline e-commerce workflows, and support growth-focused teams by applying my support, sales, and digital marketing background to improve retention and operational efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Iqra University logoIU

Iqra University

Bachelor of Business Administration (Honours), Business Administration

2021 - 2025

Pursuing a Bachelor of Business Administration (Honours) at Iqra University from 2021 to 2025 with focus on business administration.

SC

Shah Commerce College

Intermediate (Commerce), Commerce

Completed Intermediate (Commerce) at Shah Commerce College in 2020.

TS

The Times School

Matriculation, Biology

Completed Matriculation with Biology at The Times School in 2018.

Tech stack

Software and tools used professionally

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