Sahibzada Hamza Afridi
@sahibzadahamzaafridi
I am a customer support specialist focused on ecommerce and Shopify operations.
What I'm looking for
I am a dedicated customer support specialist with over two years of experience in Shopify-driven e-commerce environments. I specialize in handling returns, exchanges, and email-based customer inquiries while maintaining high customer satisfaction.
At Druids Golf I managed customer inquiries, coordinated with logistics on lost-parcel cases and replacement orders, and ensured timely complaint resolution as a Senior Customer Support Specialist. Earlier roles include sales and client-facing positions where I generated leads and closed deals.
I hold certifications in Google Digital Marketing and Amazon Virtual Assistance and co-founded a startup where I oversaw business planning, operations, and marketing strategies. I bring strong problem-solving abilities, adaptability, and proficiency in MS Office and Shopify store management.
I aim to create excellent customer experiences, streamline e-commerce workflows, and support growth-focused teams by applying my support, sales, and digital marketing background to improve retention and operational efficiency.
Experience
Work history, roles, and key accomplishments
Sales & Client Relationship Intern
Dental Claims
Assisted in insurance claim processing and documentation and liaised with patients and insurance providers to resolve claims and improve turnaround.
Co-Founder
Scyzek
Co-founded and oversaw business planning, operations, and digital marketing for an e-commerce startup, driving go-to-market activities and operational setup.
Education
Degrees, certifications, and relevant coursework
Iqra University
Bachelor of Business Administration (Honours), Business Administration
2021 - 2025
Pursuing a Bachelor of Business Administration (Honours) at Iqra University from 2021 to 2025 with focus on business administration.
Shah Commerce College
Intermediate (Commerce), Commerce
Completed Intermediate (Commerce) at Shah Commerce College in 2020.
The Times School
Matriculation, Biology
Completed Matriculation with Biology at The Times School in 2018.
Availability
Location
Authorized to work in
Job categories
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