At NTT Data, I administered Linux servers across production and non-production environments, monitoring server health and application availability.
I provided 24/7 production support and resolved incidents, changes, and service requests while meeting SLAs. I also performed patching, maintenance, and health checks with minimal downtime.
On Automation Engineering & Services (AES) – Nucleus Production Support, I automated infrastructure failure recovery and routine tasks, reducing resolution time by 15–20%.
I developed and supported StackStorm workflows to reduce manual ticket handling and help keep production stable. I also monitored BMC Atrium Orchestrator infrastructure and managed SSL certificate activities.
