SAGAR BAHUGUNA
@sagarbahuguna
Business Analyst at Concentrix supporting a global social media platform, investigating compromised accounts and tracking fraud and resolution SLAs.
IndiaWhat I'm looking for
At Concentrix, I supported business cases across Business Manager, ad accounts, Pages, and business admin access for a global social media and advertising platform, maintaining a 95%+ turnaround-time score.
I investigated compromised accounts and ownership disputes by verifying identity and business documentation, containing incidents, and helping restore secure access. I also reviewed policy-related restrictions and billing anomalies, and guided clients through appeal and recovery processes.
I built Power BI and Excel dashboards to track fraud frequency, dispute cycles, and resolution SLAs. At Aspire Consultants, I mapped BFSI onboarding documentation gaps and audited client marketing performance metrics using Excel.
Experience
Work history, roles, and key accomplishments
Operations Representative
Concentrix
Jan 2026 - Present (8 months)
Resolved business support cases for a global social media and advertising platform, maintaining a 95%+ turnaround-time score. Investigated hacked accounts, reviewed policy restrictions, and analyzed billing anomalies.
Intern
Aspire Consultants
Nov 2025 - Dec 2025 (1 month)
Mapped compliance processes and audited client marketing performance metrics using Excel formulas. Built data-driven tracking templates for HR pipelines.
Education
Degrees, certifications, and relevant coursework
Amity University Online
MBA, Information Technology Project Management
2023 - 2025
Grade: 85%
Pursued an MBA in Information Technology Project Management, achieving 85%.
Indira Gandhi National Open University
B.Com, Commerce
2019 - 2023
Grade: 60%
Completed a Bachelor of Commerce with 60%.
Sri Guru Tegh Bahadur Public School
Class XII and Class X, General
Completed Class XII with 60% in 2018 and Class X with 78% in 2016.
Microsoft
Microsoft Copilot Studio, Copilot Studio
Completed certification in Microsoft Copilot Studio.
Great Learning
Project Management, Project Management
Completed certification in Project Management.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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