Open to opportunities

Saba Demetrashvili

@sabademetrashvili

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IT support helpdesk professional skilled in Apple and Windows device troubleshooting and customer service.

Georgia

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What I'm looking for

I’m looking for an IT support role where I can troubleshoot Apple and Windows devices, guide customers through setup and updates, and contribute to a strong team through clear communication, training, and fast problem-solving.

I’m an experienced retail and customer service professional with strong knowledge of Microsoft Office, macOS, Windows, iOS, and iPadOS environments. I’m known for team management, customer communication, and problem-solving in fast-paced settings.

In my IT Support Helpdesk role (2024-2026), I provided technical support and troubleshooting for Apple devices and operating systems, including macOS, PadOS, and iOS. I assisted customers with device setup, software issues, system updates, and general technical problems, and I also supported Windows systems by resolving basic troubleshooting and software-related issues.

As an Assistant Manager (2025-2026), I helped with daily store operations and team management coordination. I maintained effective customer communication and relationship management, supported staff training, handled conflict resolution, and helped ensure high-quality customer service through strong time management and workflow coordination.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Apple Retail Store / Electronics Store

Jan 2025 - Jan 2026 (1 year)

Assisted with daily store operations and team management, coordinating workflow and supporting staff performance. Delivered customer service and resolved concerns, maintained customer and staff communication, and supported training and organization of shift operations.

Team Leadership Store Operations Customer Communications Relationship Management Problem Solving Conflict Resolution Staff Training Workflow Management Time Management

Assistant Store Manager

Apple Retail Store

Jan 2025 - Jan 2026 (1 year)

Assisted with daily store operations and team management coordination. Supported staff training, maintained customer communication and relationships, and resolved customer concerns to ensure high-quality service.

Team Leadership Store Operations Customer Communications Customer Relationship Management Conflict Resolution Team Coordination Time Management Problem Solving Technical Troubleshooting

IT Support Helpdesk

Demetrashvili

Jan 2024 - Jan 2026 (2 years)

Provided technical support and troubleshooting for Apple devices and operating systems, including macOS, iPadOS, and iOS. Assisted customers with device setup, software issues, system updates, and general technical problems, and supported Windows troubleshooting while maintaining high service standards.

MacOS Support Windows Troubleshooting Technical Troubleshooting system updates Customer Technical Support Setup Microsoft Office Suite