Open to opportunities

Sa Aicha

@saaicha

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Aspiring professional with a focus on management and customer service.

Morocco

Message

What I'm looking for

I am looking for opportunities that allow me to grow in management and customer service, within a dynamic and supportive company culture.

I am a dedicated individual currently pursuing a Bachelor's degree in management at Hassan II University in Casablanca. My academic journey has equipped me with a solid foundation in economics and management, which I have complemented with practical experience in customer service and operational support.

During my internship with AIESEC Morocco, I honed my skills in enterprise risk management and business development. I was actively involved in drafting contracts, processing terminations, and preparing amendments, which enhanced my attention to detail and problem-solving abilities. Additionally, my role as a Front Desk Assistant at YAMED allowed me to develop strong communication skills while managing client relationships and providing administrative support.

Experience

Work history, roles, and key accomplishments

SDS Associate

Amazon

Sep 2023 - Nov 2023 (2 months)

Managed customer issues and delivery resolutions, ensuring effective communication and problem-solving. Monitored performance indicators to optimize delivery processes and handled claims and returns for drivers.

Delivery Issue Resolution Problem Solving Effective Communicator

Front Desk Assistant

YAMED

Jul 2023 - Nov 2023 (4 months)

Provided general administrative support, managed client relationships, and handled invoicing and payment tracking. Organized company events and ensured effective communication with clients.

Administrative Support