At Innovative International Group, I led and supported sales and customer-facing operations for campaigns serving US and Canadian customers. I supervised team members in a chat-based support environment and monitored performance and service quality.
I handled customer escalations, supported follow-up and retention, and coordinated daily operations. I also prepared performance reports and operational updates.
As a part-time freelance translator and digital services professional, I translated between English, Urdu, and Chinese, and proofread translated content. I also completed data entry, typing, online research, and basic Canva design assignments for clients.
As Mechanical Supervisor at Government Sector (Govt Sectt), I supervised preventive and corrective maintenance and coordinated troubleshooting and repairs. I also supported technicians, safety and quality inspections, and maintenance documentation.
