Ryan Victor de Oliveira

I am a Customer Experience Specialist and Complaints Officer with over four years of experience in the tech and financial sectors. Throughout my career, which includes key roles at Wise, ByteDance, and Atento, I have specialized in conflict mediation, fraud prevention, and resolving complex regulatory escalations.

My professional achievements are heavily driven by my love for technology. In my most recent role, I successfully leveraged Generative AI (such as ChatGPT) to automate internal registry workflows and streamline the drafting of final resolutions for regulatory bodies (including PROCON and BACEN-RDR). I have a proven track record of processing high-volume demands, analyzing root causes of operational deviations, and collaborating with cross-functional engineering and legal teams to improve products and processes. Currently pursuing a degree in Computer Science, I continuously seek to bridge the gap between complex technical infrastructure and an exceptional, seamless customer journey.

Beyond my professional endeavors, I maintain a diverse range of personal interests that keep me balanced and curious. I am an avid reader with a deep interest in philosophy, particularly exploring concepts from Jungian psychology and Absurdism, which helps me maintain a highly analytical and grounded mindset. I am passionate about digital gaming, stay active through a consistent fitness routine, and am a dedicated cat owner. Ultimately, I am driven by continuous learning and am looking for opportunities to help innovative companies build safer, more efficient, and highly customer-centric environments.