Looking for a job

Ruth Kadiri

@ruthkadiri

Customer service officer at Krovance who improved resolution and conversion from 10% to 19.5% with a personal tracking system.

Nigeria

Message

At Krovance, I handled more than 50 customer calls a week and created a personal lead- and issue-tracking system. Using its data to adjust contact timing helped lift resolution and conversion from 10% to 19.5%.

At Opscorp, I supported customers through order, billing, payment, and delivery issues, following cases through to resolution or escalation. I traced a failed invoice to an incorrect email address and escalated it with clear notes before the customer cancelled.

Experience

Work history, roles, and key accomplishments

Order & Customer Support Specialist

Opscorp

May 2025 - Apr 2026 (11 months)

Owned the full order lifecycle for assigned customers, confirming receipt, issuing invoices, and logging detailed admin notes. Resolved account, payment, delivery, cancellation, and billing issues through live chat, and traced a failed invoice to an incorrect email address, escalating it for correction.

Order Management Customer Support HubSpot Zendesk Live Chat Billing Escalation Management

Sales & Customer Success Manager

Easyville Estates

Oct 2024 - Feb 2025 (4 months)

Handled 50+ inquiries weekly within a 24-hour response target and managed 20+ B2B accounts with regular check-ins. Used ChatGPT and Claude to draft client communications and translated communications for cross-language collaboration.

Customer Success B2B Account Management Salesforce HubSpot ChatGpt Claude Communication Skills

Sales Representative

Thrive Legacy Solutions LLC

Mar 2022 - Oct 2024 (2 years 7 months)

Made 80+ calls a week to US-based small business owners and sold payment and technology solutions, with an average closing rate of about 50%. Built long-term client relationships and supported onboarding and handoff to implementation.

Sales Cold Calling B2B Sales CRM Customer Relationship Management

Customer Success Representative

Krovance

Jan 2026 - Present (9 months)

Handled 50+ inbound and outbound customer calls weekly, resolving inquiries and flagging issues that needed escalation. Built a personal lead- and issue-tracking system, lifting resolution/conversion from 10% to 19.5%.

Customer Support CRM Lead Tracking Escalation Management Communication Skills

Sales Representative

Brighterly

Jan 2026 - Present (9 months)

Made 50+ outbound calls a day to parents interested in an online learning platform and closed 30+ sales a week. Handled objections and followed up with hesitant families, booking follow-up calls at suitable times.

Sales Outbound Calls Objection Handling CRM Follow up