At Sprinklr, I own and deliver Social Alerts, a product used by 1,000+ brands to monitor social-media mentions. I built systems that track 100M+ mentions daily and generate 0.4M+ anomalies per day for real-time trend detection.
I've improved anomaly-detection latency and data correctness, reducing customer-raised support tickets by 95%. I also optimized Kafka consumer batching for Elasticsearch, cutting consumer lag by 95% and Elasticsearch call volume by 68%.
I spearheaded Crisis Management with two backend developers, partnering with Product, AI, and UI teams on a GenAI-first product that helps brands respond to crises 3x faster. I simplified onboarding from hours to minutes and built proactive alerting for missed AI enrichments and critical failures.
I'm currently contributing to Customer Feedback Management and robust enrichment pipelines, while leading 24/7 on-call response, mentoring shadow on-call engineers, and driving features from shaping through delivery.
