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Rukky Chukwuma

@rukkychukwuma

I streamline insurance operations, underwriting support, claims administration, and customer service across general and life insurance.

Nigeria

Message

What I'm looking for

I'm looking to contribute my insurance operations, underwriting support, claims administration, and customer service experience in a role focused on accurate, timely, customer-focused delivery and continuous process improvement.

At Leadway Properties Limited, I process new business, policy issuance, renewals, endorsements, quotations, and claims registration across multiple insurance classes. I also support underwriting through premium computation quality checks, policy document reviews, and compliant policy issuance.

Over a decade in technical operations and customer service, I've improved service delivery through accurate reporting, documentation management, service-quality audits, and strong relationships with brokers, clients, and internal teams. I bring a customer-centric approach to timely resolution, retention support, process improvement, and mentoring junior team members.

Experience

Work history, roles, and key accomplishments

Current

Technical Operations Officer

Current

Leadway Properties Limited

Jul 2022 - Present (4 years 2 months)

Process new business, policy issuance, renewals, endorsements, and policy administration across multiple classes of insurance, ensuring accuracy, regulatory compliance, and timely service delivery. Prepare and coordinate insurance quotations for brokers and clients, support underwriting activities, register claims, and prepare operational reports.

Insurance Operations Policy Administration Underwriting Support Customer Service Regulatory Compliance Reporting CRM Systems