Rui Antonio
@ruiantonio
I improve invoice operations through validation, reporting, data analysis, and stakeholder communication.
What I'm looking for
At Tructyre, I manage end-to-end invoicing for more than 1,000 jobs each month, maintaining a 90%+ on-time submission rate.
I've introduced invoice validation checks that reduced processing time by 35% and improved billing accuracy. I also produce KPI and operational reports, analyse invoicing trends, and supported process improvements that reduced recurring operational issues by 20%.
Previously at Echo-U Ltd, I improved customer satisfaction by 25%, reduced complaint resolution time by 30%, and used root cause analysis to reduce repeat customer issues by 40%. At Teleperformance, I managed customer accounts and analysed engagement data to support campaign performance.
I'm a Business Management graduate with self-directed training in Excel, SQL, Python, Tableau, and data analysis, fluent in English and Portuguese.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor – Invoice Finance
Tructyre
Jan 2023 - Present (3 years 8 months)
Managed end-to-end invoicing for 1,000+ jobs monthly, raising and validating invoices while maintaining a 90%+ on-time submission rate. Introduced invoice validation checks that reduced processing times by 35% and improved billing accuracy.
Education
Degrees, certifications, and relevant coursework
Universidade Europeia
Bachelor of Arts with Honours, Business Management
2015 - 2018
Pursued a BA (Hons) in Business Management, developing a strong foundation in business principles and management practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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