ruchika jain
@ruchikajain3
Product Analyst at Infinite Insight, shaping AI and SaaS features through user stories, prototypes, and AI response testing.
DenmarkWhat I'm looking for
At Infinite Insight, I write product requirements and user stories, review screens and workflows, and create wireframes, process flows, landing pages, and prototypes. I work with developers and QA to review features, test scenarios, report bugs, and check AI-generated responses for accuracy and relevance.
On my AI Customer Support Copilot project, I built a working GenAI support copilot that uses customer intent, order information, and knowledge sources to suggest responses. I also designed human-review and escalation workflows and tested the responses for accuracy, relevance, and usability.
Experience
Work history, roles, and key accomplishments
AI Product Analyst
Infinite Insight
May 2026 - Present (6 months)
Work on product requirements and write user stories to explain how different features should work. Review product screens and workflows, identify issues or areas for improvement, and share suggestions with the team.
Operations Analyst
SDK
May 2023 - Sep 2023 (4 months)
Checked financial, supplier, and client records to identify missing information, errors, or inconsistencies. Reviewed invoices and supporting documents, followed up on discrepancies, and worked with relevant teams to get them corrected.
Worked with customers to understand their needs, questions, and pain points, then clarified the problem before discussing suitable service options. Reviewed customer and account information, handled queries and follow-ups, and documented issue details for coordination with internal teams through resolution.
Relationship Manager
ICICI Bank
Mar 2015 - Nov 2016 (1 year 8 months)
Listened to customers' banking needs and service issues, clarified the problem, and explained the steps needed to address it. Maintained accurate customer records and followed up with internal teams to help resolve outstanding issues and keep customers informed.
Education
Degrees, certifications, and relevant coursework
B.Tech., Electronics & Communication Engineering
Bachelor of Technology, Electronics & Communication Engineering
2010 - 2014
Completed a Bachelor of Technology in Electronics and Communication Engineering from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
DenmarkAuthorized to work in
Salary expectations
Job categories
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